mPay Gateway

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mPay Gateway - FAQ

How does mPay Gateway accurately estimate my patients' payment?
The estimate starts with your practice's own rates, based on the type of service the patient has received.

How will the patient be assured that they are only charged the amount they owe?
The practice will only charge the patient's credit or debit card after it has received the provider remittance advice from the patient's insurance company.

How can I assure patients that their insurance will be correctly applied?
The patient will receive an Explanation of Benefits (EOB) from the insurance company that explains what the patient owes for the services at the physician office.

How is paperwork reduced by mPay Gateway for my practice?
There is no need to send out a bill to the patient.

How is paperwork reduced by mPay Gateway for my patients?
The patient no longer receives a bill.

How will mPay Gateway integrate into my existing system?
mPay Gateway connects with a number of the major practice management systems to exchange both scheduling and payment information, and add new connections monthly.

What does it mean to my practice that mPay Gateway is a fully compliant Payment Card Industry (PCI) service provider?
Because mPay Gateway is a Level 1 PCI Data Security Standards compliant service provider, our customers are shielded from many of the liability concerns that would arise when using a non-compliant card processor.

• cardholder information
• network security
• encryption
• data backups
• disaster recovery

• disaster recovery
• access control
• monitoring
• vulnerability controls

mPay Gateway's Security is considered a state-of-the-art program for information security.
The PCI DSS is developed and managed by the PCI Security Council.